No custom fees for orders from within the EU – fast shipping from our EU warehouse
Shipping & Returns
Our warehouse is located in Bucharest, Romania, so our customers can benefit from very low shipping rates. Please note that we ship small orders (one or two boxes) by international tracked Economy, and orders with three or more boxes are shipped by international tracked Priority (a faster service). There are no custom fees or VAT on imports for all orders from within the EU. We are doing our best to keep the shipping costs low and our packaging ecological. We are confident in the quality of our incense, and we will offer a no-questions-asked refund if you do not like any incense you buy from us. Customers are responsible for return shipping. Items must be returned within 14 days, unopened and undamaged, for a refund or exchange.
Affordable shipping rates
For shipping within the EU, we charge a flat rate of €4.95 for a parcel up to 500 grams (from 1 to 35 packets of incense!). United Kingdom: we charge a flat rate of €5.95 for shipping to the UK for a parcel up to 500 grams (from 1 to 35 packets of incense!). US and Canada: we charge a flat rate of €9.95 for a parcel up to 500 grams (from 1 to 35 packets of incense!). Worldwide delivery fees are also calculated at the checkout, it is a flat fee of €9.95 for a parcel up to 500 grams (from 1 to 35 packets of incense!). If you have any questions about delivery, please don’t hesitate to contact us. We are always happy to help you save on shipping costs.
Orders are usually dispatched within 2-3 working days, depending on volume. Delivery might take longer during holidays and festive seasons.