Privacy Policy – Bhagwan Incense

Effective Date: January 7, 2026

Bhagwan Incense SRL (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Data Controller
The data controller responsible for your personal data is:
Bhagwan Incense SRL
Strada Panait Cerna 2, BL M53, SC 2, Suite 54
Bucharest 030992, Romania
Phone: +40 760 809 125
Email: welcome@bhagwan-incense.com

Personal Data We Collect
We collect personal data you provide directly and data collected automatically.

Data you provide:

  • Name, email address, phone number

  • Billing and shipping address

  • Payment details (processed securely via our payment providers)

  • Account registration information (if you create an account)

  • Newsletter or marketing preferences

  • Communications with customer support

Data collected automatically:

  • IP address, browser type, operating system

  • Pages visited, time spent on site, click data

  • Cookies and similar tracking technologies

Special categories:
We do not intentionally collect sensitive personal data such as health information or religious beliefs.

How We Use Your Personal Data
We process your personal data for the following purposes:

  1. Order fulfillment: To process and deliver your orders

  2. Payment processing: To complete transactions securely

  3. Customer support: To respond to inquiries or complaints

  4. Marketing: To send promotional communications (only with your consent)

  5. Website analytics: To improve our website and user experience

  6. Legal compliance: To comply with applicable laws and regulations

Legal basis for processing under GDPR:

  • Performance of a contract (order processing)

  • Consent (marketing emails, cookies)

  • Legitimate interests (website analytics, fraud prevention)

  • Legal obligation (tax and accounting compliance)

Sharing Your Personal Data
We may share your personal data with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal) for transaction handling

  • Shipping and fulfillment providers for order delivery

  • Marketing service providers (if consented)

  • Analytics providers (e.g., Google Analytics)

  • Legal or regulatory authorities if required by law

We ensure that third parties adhere to appropriate data protection standards.

International Transfers
Some of our service providers may store or process your data outside the European Economic Area (EEA). We ensure these transfers are compliant with GDPR, using adequate safeguards, such as standard contractual clauses approved by the European Commission.

Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law. For example:

  • Order and payment records: up to 10 years (tax/accounting compliance)

  • Marketing preferences: until you unsubscribe

  • Website analytics: up to 24 months

After this period, your data will be securely deleted or anonymized.

Your Privacy Rights (GDPR)
You have the following rights regarding your personal data:

  1. Access: Request a copy of your personal data

  2. Rectification: Correct incomplete or inaccurate data

  3. Erasure (“right to be forgotten”): Request deletion of personal data, where applicable

  4. Restriction: Limit processing in certain circumstances

  5. Objection: Object to processing for marketing or legitimate interests

  6. Data portability: Receive your data in a structured, machine-readable format

  7. Withdraw consent: Withdraw previously given consent at any time

To exercise your rights, contact us at welcome@bhagwan-incense.com. We respond within 30 days as required by law.

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for site functionality and order processing

  • Analytics cookies: Collect anonymous site usage data

  • Marketing cookies: Display personalized ads (with consent)

You can manage your cookie preferences via our cookie banner or browser settings. For more details, see our Cookie Policy.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of those websites.

Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a new effective date. We encourage you to check this page regularly.

Contact Us
For questions, concerns, or privacy requests, contact:
Bhagwan Incense SRL
Email: welcome@bhagwan-incense.com
Phone: +40 760 809 125